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Pricing

Plans for small and growing businesses

Managed IT Support is a fixed monthly fee with support, maintenance, and core security included. Projects are scoped separately.

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What you get

What you get

  • Defined inclusions and exclusions.
  • Response targets aligned to impact.
  • Documentation kept current.
  • Projects scoped separately.

Plans

Two clear support plans.

Both plans cover the fundamentals: support, monitoring, security basics, and recovery readiness. After a short call, we’ll recommend the plan that fits your environment and priorities.

Essentials

Day-to-day support that keeps work moving and the basics consistent.

Who it is for: Teams that want dependable support, consistent devices, and recovery readiness.

  • Support desk and day-to-day help.
  • Monitoring with follow-up and clear ownership.
  • Routine patching and maintenance.
  • Core cybersecurity controls for devices and email.
  • Backup and recovery readiness kept current.
  • Documentation, asset list, and changes tracked.
  • Monthly review notes with next steps.

Complete

Deeper protection, tighter controls, and structured improvement work.

Who it is for: Teams that want broader risk reduction and stronger access control.

  • Everything in Essentials.
  • Regular security hardening and policy routines.
  • Tighter access and admin controls (least privilege).
  • More structured patch oversight and verification.
  • Periodic recovery checks and restore readiness reviews.
  • Security actions tracked with ownership and follow-up.

Included

Included in every plan

Support, monitoring, core cybersecurity, and recovery readiness kept consistent.

Monitoring and follow-up Patching routines Remote support Core cybersecurity controls Backup and recovery readiness Documentation and ownership

Onboarding & Projects

Focused onboarding & improvement projects.

If you need a rollout or baseline improvements first, we can do that — and then maintain it through ongoing MSP support.

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Typical projects

  • New Setup / Deployment: launch devices and network with a clear rollout plan.
  • Microsoft 365 baseline: secure sign-in and essential protections for Microsoft 365.
  • IT Baseline Assessment: a health check with a 90-day plan you can act on.

Each project is scoped and priced separately.

What is not included

Projects are scoped separately.

Managed IT support stays clean and predictable. Larger changes are scoped and priced separately as projects, so there are no surprises and you know what’s involved before work starts.

Projects are scoped separately.

Not sure what counts as a project? The IT Baseline Assessment is a good first step.

  • New office setups and major site changes.
  • Large migrations, rebuilds, or major redesign work.
  • Hardware refresh programmes and large rollouts.
  • Bespoke software work or custom integrations.
  • Work outside agreed support hours (by arrangement).

FAQ

Common pricing questions

Short answers to the questions we hear most.

Is pricing per user or per device?

Usually per user, because support workload follows people and accounts. Some environments also include per-device items. We’ll confirm a clear model after a short call so it matches how you operate.

Do you have minimum sizes?

Yes, there is a minimum monthly level to keep support consistent and proactive. If you’re very small, a focused project or baseline assessment may be the best starting point.

Is Microsoft 365 included?

Microsoft 365 licensing is separate. We support and manage Microsoft 365 as part of the service, but the licences themselves are billed by Microsoft (or your reseller).

Is cybersecurity a separate service?

Security basics are included in both plans. Complete adds a deeper security cadence and tighter controls. If you only need a focused security improvement, we can scope that as a project.

Is a focused project the right first move?

Sometimes, yes. If the environment needs a clean-up, a baseline, or a specific outcome (for example MFA tightening, device standardisation, or backup readiness), a focused project can be the quickest way to see improvement.

What about projects?

Projects are scoped separately with clear deliverables. We’ll outline what’s included, what isn’t, the timeline, and the cost before work begins.

Can we begin small and expand later?

Yes. Many teams start with Essentials and move to Complete once the basics are stable and they want a stronger security cadence.

Do you offer on-site visits?

Yes, when needed. Most support is remote, but on-site visits can be arranged and scoped depending on location and the work involved.

How quickly can onboarding begin?

It depends on how quickly we can confirm access and key details. In many cases we can start within days. We’ll give you a clear start plan after the initial call.

Do you support multiple sites?

Yes. Multi-site is common. We’ll confirm how connectivity, devices, and support contacts are handled so it stays straightforward.

Do you offer hospitality SOP digitisation?

Yes. We can digitise SOPs into a clean, searchable format and keep them easy to maintain. If you want, we can show a simple example during the call.

Can you work with our internal IT team?

Yes. We can take full ownership, share responsibilities, or provide backup and specialist support. The key is having clear ownership and documented roles.

Next step

We’ll recommend the right next step.

A short chat to confirm your setup and recommend the best fit.