Support
Support is straightforward. Every request is logged, prioritised, and owned, so nothing gets lost and you always know who’s handling your issue.
To help us act quickly
To help us act quickly
- What’s affected and who it’s impacting
- What you were trying to do
- Any error messages or screenshots
- Device name or location (if known)
If you’re an existing client and need help, the quickest way is through the Client Portal.
Client Portal
Client Portal
The client portal is the quickest way to log requests, track progress, and see updates.
Portal link available on request. Email support@olinext.ie
Email support
Prefer email? Contact us at support@olinext.ie.
REMOTE SUPPORT
Remote Support
Start a secure Take Control session using a one-time code. We’ll view your screen and help directly.
Support hours
Support hours
Mon–Fri 08:30–17:30 (Ireland time)
Extended coverage is available by agreement.
Security-related issues
Security-related issues
If you believe this may be a security incident, include “SECURITY” in the subject line so it can be prioritised correctly.